I did not, never did, never would and never will sign up for paperless statements. She stated that it sometimes takes 2 months for the change to go through. I also told her that I received statements for July and August and that if I were signed up for paperless why did I receive them. I asked her to provide proof that I did and she said she would look into this and get back with me. She advised me that when I paid my June bill I opted for paperless billing. I receive a call from the person that was handed the FCC complaint. I never requested this, my request has been all along, and still remains, who changed me from PAPER to PAPERLESS? This morning I responded to the "REQUEST TO RETURN TO PAPER BILLING" with all the facts and within 15 mins. Then on 1-13-12 an email from Verizon "REQUEST TO RETURN TO PAPER BILLING" had been issued by me, however I did not read it until today, 1-16-12. Later the same day I respond leaving a message for the CSR. On 1-12-12, I receive a voice mail call from Verizon advising me they had received the FCC complaint and wish to resolve the issue. I contacted the FCC and filed a complaint on 11-9-11. I then went in search of a source other than Verizon in my attempt to resolve this issue. I know for a fact I did not and would never had done so. One of them stated that I "opted in" when I paid my bill. Knowing full well I did not enroll I responded and then went back and forth with 6 different CSRs advising me how to opt out, de-enroll and/or return to paper statements. The next day I received a response explaining how I can de-enroll from PAPERLESS billing. While there I decided to contact them using their contact web page as to why I did not receive my statements. I immediately went online and paid 11-1-11. I am busy like most people and failed to realize until Nov. ![]() I had been receiving paper statements and the last paper statement received was Aug. ![]() Hi, just registered for this forum in order to find other "DID NOT SIGN UP FOR PAPERLESS BILLING" people such as myself.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |